FAQs
Frequently Asked Questions (FAQs) - Yours in Leaves
1. What is Yours in Leaves? Yours in Leaves specializes in creating personalized, handcrafted leaf carvings that capture your most cherished moments. Our skilled artisans transform natural leaves into unique works of art, perfect for gifts or personal keepsakes.
2. How do I place an order? To place an order, simply visit our online shop, select the leaf carving design you desire, and upload a high-resolution image if required. Follow the checkout process to complete your purchase.
3. What types of images work best for leaf carvings? High-resolution images with clear details work best for leaf carvings. Avoid blurry or low-quality photos to ensure the best results. Portraits with good contrast are ideal.
4. How long does it take to process and ship my order? Orders typically take 3 to 5 business days to process. Shipping times may vary based on your location. You will receive a confirmation email with tracking information once your order is dispatched.
5. Can I return or exchange my leaf carving? We accept returns or exchanges only for items that arrive damaged or defective. Please contact us within 30 days of delivery with photographs of the damage, and we will arrange a replacement or refund.
6. Are custom or personalized items returnable? Custom or personalized items cannot be returned unless they arrive damaged or defective. We ensure high-quality craftsmanship to meet your expectations.
7. How do I care for my leaf carving? To maintain the beauty of your leaf carving, keep it out of direct sunlight and away from moisture. Handle it gently to avoid any damage to the delicate carvings.
8. What should I do if my package is lost or misplaced? If your package is marked as delivered but hasn't arrived, please contact the shipping carrier directly using the details provided in your tracking information. For further assistance, feel free to reach out to us at infoyoursinleaves@gmail.com.
9. Can I request a custom design? Yes, we welcome custom design requests. Please contact us at infoyoursinleaves@gmail.com with your ideas, and we will work with you to create a unique piece that meets your specifications.
10. Do you ship internationally? Yes, we offer international shipping. Shipping times and costs may vary depending on the destination. You will be provided with a tracking number to monitor your package's journey.
11. How can I contact customer support? For any questions or assistance, please contact our customer support team at infoyoursinleaves@gmail.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM (EST).
12. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Thank you for choosing Yours in Leaves. If you have any other questions, don't hesitate to contact us. We're here to help!